Understand Your Rights and Responsibilities with JOBNUR.
The Jobnur Platform is an online marketplace that connects Customers and Taskers. Customers are individuals or businesses seeking short-term services (Tasks), while Taskers are businesses offering to perform these Tasks. Together, Customers and Taskers are referred to as Users.
Taskers are independent business owners providing services under their own names or business names, not under Jobnur’s name. They use their own tools and supplies and set their own rates for Tasks. Taskers can maintain their own clientele, offer services through other platforms, and accept or reject Customer requests. Taskers are independent contractors of Customers, not Jobnur.
Any references to a Tasker being licensed, credentialed, or having a certain “reliability rating” indicate only that they’ve met specific criteria. These descriptions are intended to help Customers make informed decisions about Tasker selection. However, they do not represent an endorsement, certification, or guarantee from Jobnur.
Customers are responsible for determining their Tasks and selecting or approving their Taskers. They should conduct their own research to ensure a Tasker has the necessary qualifications before booking a Task.
Jobnur offers a platform to customers for booking real-time services, including but not limited to handyman services, landscaping, hairstyling, transportation, and various other jobs. The services are provided by independent service providers (“Providers”). Jobnur acts as an intermediary, facilitating real-time connections between users and Providers until the job is completed and payment is processed.
Users must provide accurate information during registration and are responsible for maintaining the confidentiality of their account information. Users are responsible for all activities that occur under their account.
It’s your duty to safeguard your login information and account. You are accountable for all actions performed using your account, regardless of authorization. If you suspect unauthorized use, please inform Jobnur immediately.
Users must comply with all applicable laws and regulations while using the platform. This includes but is not limited to local, state, and federal laws.
Users must act respectfully and not engage in any harmful or disruptive behavior. Any form of harassment, abuse, or other inappropriate conduct is strictly prohibited.
Users are prohibited from using the platform to:
Jobnur reserves the right to suspend or terminate your account at its discretion, especially in cases of severe breaches such as fraud, illegal activity, or harmful behavior on the platform.
Users can delete their accounts at any time through the platform. However, Jobnur will retain operational data for purposes such as generating reports, audits, and legal compliance. This retained data will not be used for marketing purposes.
Users can request services through our platform. Providers may offer bids within a range of estimated costs. The user can select the most suitable bid based on cost, reviews, and other factors.
Upon selecting a Provider, a hold will be placed on the user’s credit card for an amount to cover potential cancellations. This amount will be clearly communicated to the user at the time of booking.
When the service is completed, the final cost will be authorized and charged. If the final cost differs from the initial estimate, the user will be informed and asked to approve the new amount before the final charge is made.
If a Provider cancels, the user will not be charged, and Jobnur will assist in finding an alternative Provider. Users will have the option to either accept the new Provider or cancel the service request without any charge.
Refunds may be granted at Jobnur’s discretion in cases where services are not rendered as promised or in accordance with the cancellation policy outlined at the time of booking.
Providers must have the necessary licenses and insurance for the services they offer. Providers are required to comply with all legal and regulatory requirements related to their services.
Providers are responsible for delivering services to a high standard. Jobnur encourages users to rate and review Providers based on their service quality.
Providers must:
Providers will receive payments through Jobnur’s integrated third party payment system. Fees and payout schedules will be outlined during the onboarding process.
Jobnur monitors Provider performance through customer reviews and other metrics. Poor performance may result in account suspension or termination.
Jobnur provides mediation services to resolve disputes between Providers and customers. Both parties are encouraged to seek resolution through our support channels.
Jobnur is not liable for any damages or losses arising from the use of our platform or services provided by Providers. This includes but is not limited to direct, indirect, incidental, and consequential damages.
Jobnur takes the protection of personal and financial information seriously. We employ industry-standard security measures, including encryption, to protect sensitive data such as Social Security Numbers, credit card information, and dates of birth. However, users acknowledge that no system is completely secure, and by using Jobnur, they agree to hold Jobnur harmless for any unauthorized access to or use of their personal information, except in cases of gross negligence or willful misconduct by Jobnur.
Indemnification
Customers:
As a Customer, you are responsible for any legal issues or financial losses that may arise from your use of the Jobnur platform. This includes, but is not limited to, any violations of the terms of service, applicable laws, or the rights of others. You agree to defend and hold harmless Jobnur and its affiliates from any legal claims or damages arising from your activities on the platform.
Taskers:
As a Tasker, you are solely responsible for any legal or financial consequences arising from your use of the Jobnur platform. This includes, but is not limited to:
You agree to defend and indemnify Jobnur and its affiliates from any legal claims or damages related to your activities on the platform.
Jobnur is not responsible for any issues that may arise from the services of our third-party partners, such as payment processors, communication platforms, or other external services. If you encounter any problems with these services, please let us know and we will do our best to assist you. However, please note that we may not be able to resolve issues directly related to the third-party services themselves.
Jobnur encourages users and Providers to resolve disputes amicably and may facilitate mediation if necessary. Jobnur may provide resources and support to help resolve disputes.
Any unresolved disputes will be subject to binding arbitration. This means that the dispute will be resolved by an arbitrator rather than in court, and the arbitrator’s decision will be final and binding.
Jobnur reserves the right to update these terms at any time. Changes will be effective upon posting on our website. Continued use of our platform constitutes acceptance of the revised terms. Users are encouraged to review the terms regularly to stay informed of any changes.
Jobnur grants users a limited, non-exclusive, non-transferable, and revocable license to access and use the platform for its intended purposes.
Users are prohibited from using the platform to engage in any illegal activities, transmit harmful code, or interfere with the platform’s functionality.
Jobnur reserves the right to monitor user activity and enforce these terms, including the removal of content or suspension of accounts for violations.
Users may post reviews, ratings, and other content on the platform. Jobnur reserves the right to remove or modify content that violates these terms or is deemed inappropriate.
All content on the platform, including text, graphics, logos, and software, is the property of Jobnur or its licensors and is protected by copyright and other intellectual property laws. Users may not use any content from the platform without prior written permission from Jobnur.
The platform may contain links to third-party websites. Jobnur is not responsible for the content or practices of these websites and does not endorse or make any representations about them. Users access third-party websites at their own risk.
Jobnur reserves the right to terminate or suspend a user’s account at any time for violations of these terms or for any other reason at Jobnur’s sole discretion. Upon termination, users must cease all use of the platform.
Prospective Providers (“Taskers”) must complete an application process that includes providing personal information, relevant experience, and other necessary details.
To ensure the safety and security of all our users and platform, Jobnur requires all Taskers to undergo regular background checks. These checks, conducted by trusted third-party service providers, are a standard part of our onboarding process and are repeated every six months. By using the Jobnur platform, Taskers agree to participate in these background checks, as permitted by applicable U.S. law.
Taskers are required to verify their identity and any necessary certifications or licenses. This verification process helps maintain the quality and reliability of services offered on Jobnur.
Jobnur regularly monitors Tasker performance through user ratings and feedback. Taskers must maintain a high standard of service to continue using the platform.
Jobnur reserves the right to suspend or terminate Taskers who fail to meet performance standards or violate these terms. Taskers will be notified of any such actions and may have the opportunity to appeal.
By using Jobnur, users consent to receive communications from us via phone calls, SMS, and email. These communications may include account updates, service-related messages, promotional offers, and other relevant information. Users can opt out of promotional communications by following the instructions provided in the messages.
For any questions or concerns, please contact us at:
By using Jobnur, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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