This section explains how Jobnur collects, uses, retains, discloses, and deletes user Personal Information across its platforms, which include Jobnur and its affiliate, Dolly, Inc.

Key Points

• Users confirm that they have read and understood the Privacy Policy and Terms of Service by using the platform.
• Jobnur collects and processes Personal Information in compliance with applicable data protection laws.
• Additional disclosures are provided for California residents.

General Terms and Definitions

The Privacy Policy defines several key terms:

• “Jobnur,” “we,” “our,” “us” → Refers to Jobnur, Inc. and Dolly, Inc.
• “Users,” “you,” “your,” “Client,” “Tasker” → Refers to individuals using the platform.
• “Sites” → Jobnur’s website (Jobnur.com)
• “Apps” → Jobnur’s mobile applications for iOS and Android.
• “Jobnur Platform” → The entire system, including websites, apps, services, communications, and related tools.
• “Terms of Service” → The legal agreement governing each Jobnur or Dolly The Privacy Policy is an integral part of these Terms.

3. Information Collection

Jobnur collects personal information and personally identifiable information (collectively “Personal Information”     ) that      identifies, relates to     , describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device     .

Categories of Personal Information Collected

1. Contact Information – Includes full name, mailing address, phone number, and email address.
2. Billing Data – Payment card details, expiration dates, and security codes necessary for processing payments, which shall be handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS) requirements and all applicable data protection laws. Service Provider maintains PCI DSS compliance certification and implements all required security controls for the protection of payment card data.
3. Identity Information (Taskers Only) – Includes date of birth, home address, national ID numbers, and results of basic criminal background checks (where applicable).
4. Financial Information – Bank details, tax IDs, and other payment-related data for processing transactions between Clients and Taskers.
5. Promotional Information – Includes data collected through surveys, newsletters, contests, and promotional campaigns. Users can opt out of marketing communications.
6. Employment Information – Collected when users apply for jobs at Jobnur.
7. Content Information – Includes emails, chat messages, or inquiries sent to Jobnur regarding services. It also covers messages exchanged between Users on the Jobnur platform.

Additionally, Users are required to provide certain personal information when registering an account on the Jobnur platform.

• Clients must provide:
  • Full name
  • Email address
  • Postal code
  • Task details (including date, time, and location)
  • Billing Data
• Taskers must provide:
  • Full name
  • Email address
  • Mobile phone number
  • Postal code
  • Skills, rates, and tasks
  • Identity and Financial Information for payments

Third-Party Information

If you registered through a co-branded version of the Jobnur Platform via one of our Partners (as defined below), they may provide us with basic details such as:

• Your name, address, email, and purchase history related to your job needs.

Additionally, we may receive other information about you from Third-Party Agents, such as:

• Demographic data
• Financial information
• Fraud detection details

This information may be combined with other data we have about you, as permitted by law, to comply with legal obligations and to improve the Jobnur Platform.

To ensure the safety of Users and maintain the integrity of the platform, Jobnur may work with Third-Party Agents to perform identity verification and background checks on Taskers, including criminal records checks where permitted by law. By applying as a Tasker, you explicitly authorize these checks and acknowledge that: (1) these checks may be repeated periodically; (2) adverse findings may affect your ability to use the platform; and (3) you have the right to dispute the accuracy of any report with the reporting agency. Jobnur will provide appropriate notices and follow applicable federal and state laws regarding adverse actions based on background check results     .

4. Information Jobnur Collects Automatically

When you use the Jobnur Platform, we automatically collect certain data.

Categories of Automatically Collected Data

1. Service Use Data

We collect information about:

• Features you use
• Pages you visit
• Emails and ads you view
• Sections of the Jobnur Platform you interact with
• The time of day you browse
• Your referring and exit pages

2. Device Data

We collect details about:

• Your device type and browser
• Your device’s operating system
• Your internet service provider
• Your device’s regional and language settings
• Device identifiers (such as IP address and Ad ID)

When using the Jobnur Platform, we may collect Device Information via cookies and other technologies, including:

• Computer or mobile device type
• Mobile device’s unique ID
• Your IP address
• Your operating system
• Your internet browser type(s)
• How you interact with the Jobnur Platform

We use Device Information to:
 ✅ Monitor geographic trends of Users
 ✅ Ensure security and fraud prevention

⚠ Important: Use of IP masking tools or networks (e.g., TOR) may restrict access to some features and is prohibited on the Jobnur Platform.

3. Location Data

• We collect imprecise location data (based on IP address, city, or postal code).
• If you grant permission, we may collect precise location data (e.g., GPS coordinates).

If using the Jobnur mobile app, we may determine your location to display relevant services (with your consent, where legally required).
 📌 We will NOT share your exact location with other users.

For details about cookies and tracking, see our Cookie Policy.

5. Jobnur’s Use of Information

We collect and use your information for business and operational purposes in accordance with this Privacy Policy.

Why We Use Your Data

✅ To operate the Jobnur Platform:

• Connect Clients and Taskers
• Enable job postings, selection, completion, and payment

✅ For billing & fraud prevention:

• Maintain a safe and secure platform
• Fulfill legal obligations

✅ For identity & background checks (where applicable):

• Verify Taskers’ identities
• Prevent fraud or unlawful activities
• Ensure user safety, especially since Taskers often interact with Clients in person or in homes

✅ To improve the Jobnur Platform:

• Analyze usage trends
• Enhance user experience

✅ To send communications & notifications:

• Transaction details (e.g., job confirmations)
• Marketing offers & promotions (with user consent)
• Updates on Jobnur services

✅ To provide customer support:

• Assist Users with inquiries or complaints

✅ For internal research & troubleshooting:

• Improve the platform’s efficiency & functionality
• Investigate & resolve technical issues

✅ To assist in dispute resolution:

• Help resolve conflicts between Users

✅ To enforce our Terms of Service

• Ensure compliance with the Jobnur Agreement

Additional Uses

• As otherwise described in the Agreement

Interest-Based Advertising

Advertising is a standard part of the online experience, and Jobnur believes that targeted advertising enhances this experience. Jobnur and third-party affiliates use cookies, tracking pixels, and other technologies to deliver ads to Users who are most likely to be interested in them. This data collection and sharing for targeted advertising purposes may constitute a “sale” or “sharing” of personal information under the California Consumer Privacy Act (CCPA) and similar state privacy laws. Users have the right to opt-out of such targeted advertising and the sale/sharing of their personal information at any time through our Privacy Choices page or by clicking “Do Not Sell or Share My Personal Information” link on our website. We honor Global Privacy Control (GPC) signals and comply with applicable state privacy laws regarding targeted advertising opt-out rights.

In addition to banner ads displayed on external websites, Jobnur may promote services, job listings, companies, and events that could interest Users. This may be done via:

• Email communications sent to Users
• SMS messages to phone numbers provided by Users
• Push notifications (with User consent, where required by law)

These ads and promotions are facilitated through tracking technologies, which may collect information about:

• User browsing behavior over time
• Interaction with Jobnur’s platform, website, and emails
• Usage of different devices (for cross-device ad targeting)

This process is known as “Interest-Based Advertising”, and it allows Jobnur to deliver ads that are relevant to Users’ preferences.

For more details on third-party ad policies and choices, Users can refer to Jobnur’s Cookie Policy. Jobnur’s advertising and marketing activities are conducted in accordance with legitimate business interests, to enhance User experience, promote services, and grow the platform.

Analytics and Market Analysis

To improve its services, Jobnur collects and analyzes data for market research purposes. This includes:

• Identifying User preferences and trends
• Improving platform functionality
• Providing tailored job recommendations

Jobnur may collect and process data from:

• User activity on the platform (e.g., job searches, job postings, task completion rates)
• Feedback surveys and polls
• Demographic and geographic data

By analyzing this information, Jobnur can:

• Offer relevant job listings to Users based on their preferences
• Develop new features to enhance User experience
• Optimize pricing models and service structures

This is done under legitimate interests to maintain an engaging and evolving platform.

Cell Phone Numbers

Jobnur may use the phone number provided by Users for various purposes, including:

• Notifying Users about job opportunities and updates
• Sending promotional messages (with User consent, where required by law)
• Communicating important platform-related alerts

Users may receive automated calls or recurring text messages, including messages generated by:

• Auto-dialers
• Pre-recorded messages

If Users wish to opt out of such communications, they may do so by:

• Adjusting preferences in their account settings
• Following opt-out instructions in messages received
• Reviewing Section 9 of Jobnur’s Terms of Service

⚠️ Standard carrier charges (SMS and per-minute call rates) may apply.
 Additionally, Jobnur may send push notifications on mobile devices (where allowed by law and enabled by the User). These notifications can be disabled in device settings.

Call Recordings

Calls made to or from Jobnur’s support team or Third-Party Agents may be:

• Monitored for quality assurance
• Recorded for training purposes

Such recordings may contain personal information, and Jobnur ensures that this data is handled in compliance with applicable privacy laws.

6. Information Sharing

Jobnur shares collected User information only under specific conditions, as outlined below:

Third-Party Agents

To operate efficiently, Jobnur works with trusted third-party service providers. These Third-Party Agents process information on Jobnur’s behalf for tasks such as:

• Identity verification and background checks
  •  
  • Conducted by Sterling (for background checks in the U.S.)
• Payment processing
  • Managed by Stripe, which processes User financial transactions
• Customer support and relationship management
• Data analytics and market research
• Email and push notification delivery services
• Website hosting and IT infrastructure support

Jobnur requires all Third-Party Agents to:
 Only use User data to perform services for Jobnur
 Protect and secure User information
 Not use data for unrelated purposes (except where legally permitted)

Fraud Detection Note:
 Fraud prevention providers (e.g., Sift Science, Emailage) may use data from Jobnur solely to enhance fraud detection for      Jobnur and its services

Partners & Co-Branded Services

Certain Jobnur features may be presented in partnership with other companies. Examples include:

• Co-branded job listing pages
• Special partner promotions
• Integrated job application services

If Users interact with these co-branded services, Jobnur may share information with its partners. Users are encouraged to review partner privacy policies before engaging.

🚨 Opt-Out: If Users do not want partners to access their data, they can opt out by not engaging with co-branded services.

Promotions & Sweepstakes

If Users participate in Jobnur-hosted contests, sweepstakes, or promotions, Jobnur may share:

• Winner names (as required by law)
• Entry details for promotional purposes

By entering, Users agree to the official promotion rules, which may allow Jobnur and sponsors to:

• Use their name and likeness for advertising
• Share limited details with third-party sponsors

Users always retain control over marketing preferences via their Jobnur account settings.

Matched Ads & Social Media Advertising

Jobnur utilizes Matched Ads by:

1. Sharing hashed email addresses with advertising networks
2. Incorporating tracking pixels (e.g., Facebook Pixel, Google Ads Pixel) on Jobnur’s platform
3. Delivering personalized ads based on common factors between Jobnur’s data and third-party datasets

Users can manage ad personalization settings via:

• Google Ads Settings
• Facebook Ad Preferences
• Jobnur account privacy settings

Legal Obligations & Law Enforcement Requests

Jobnur may disclose User data if legally required, including:

• In response to court orders, subpoenas, or regulatory inquiries
• To comply with applicable tax, licensing, or labor laws
• To prevent illegal activities or fraud

🚨 Notice to Users:
 Whenever legally possible, Jobnur will notify Users before disclosing their information to law enforcement. Exceptions include:

• Emergency situations
• Legal constraints preventing notification
• Cases where User accounts appear compromised

Business Transfers & Mergers

In the event of a merger, acquisition, or sale of assets, Jobnur may transfer User data to the new entity. The acquiring company must continue protecting User information under this Privacy Policy or an equivalent level of protection.

Public Profile & Listings

User Profiles and Job Listings on Jobnur may be publicly accessible, including details such as:

• User profile name
• Job category and location
• Skills, experience, and reviews

Users can manage profile visibility settings within Jobnur’s privacy controls.

7. Your Rights and Choices

Users of the Jobnur Platform have specific rights regarding      their personal data and communication preferences under applicable US privacy laws, including the California Consumer Privacy Act (CCPA) and other state privacy laws where applicable. You may opt out of receiving promotional communications from Jobnur, request the deletion of your personal data from our records (subject to legal exceptions), opt out of the sale or sharing of your personal information, or deactivate your account through the Jobnur website or mobile application. These rights may vary depending on your jurisdiction.

Account Settings
 During registration, users can choose whether to receive marketing communications from Jobnur. These preferences can be modified at any time in the “Account” section of your profile. To update notification settings, log into your Jobnur account, navigate to the “Account” tab, and select “Notifications” to adjust your preferences.

Push Notifications
 Users have the option to receive real-time updates and promotional offers through push notifications. These notifications can be enabled or disabled via the settings on your mobile device.

Updating Profile Information
 Users have the right to access, update, and correct their profile details at any time. This can be done by logging into Jobnur, clicking on the “Account” tab, and making the necessary modifications. Some details, such as birthdate, may be restricted from manual changes to ensure compliance with platform policies. If a correction to such restricted data is required, users may contact Jobnur’s support team at privacy@jobnur.com.

Managing Promotional Communications
 Users can opt out of receiving promotional emails and SMS messages from Jobnur via the “Account” settings or by following the unsubscribe link in promotional emails. SMS promotional messages can be stopped by replying “STOP” to any message. However, opting out of promotional communications does not affect service-related communications, such as task notifications, account updates, and transactional messages.

Additional Rights for California Residents
 For users residing in California, additional data privacy rights apply under state law. For further details, please refer to the “California Privacy Rights” section of this policy.

8. Jobnur’s Data Retention Policy

Jobnur retains user data in accordance with specific retention schedules based on data category, applicable laws, and business purposes. The retention periods commence from the last date of account activity or data collection, as applicable contract     .

Data Retention Guidelines

• Active Users: Personal data necessary for account operations is retained while the account remains active. Transaction records are retained for 7 years from the date of transaction for tax and accounting purposes. Communication records are retained for 3 years from the date of communication.
• Inactive Accounts: Account data is retained for 24 months after the last account activity. After this period, personal data will be delete anonymized, except where longer retention is required for: (a) fraud prevention (5 years from last activity); (b) legal compliance; or (c) ongoing investigations or litigation hold.
• Anonymized Data:  Jobnur may retain permanently anonymized data that cannot be re-identified for research and service improvement purposes. The anonymization process follows industry-standard techniques that meet the requirements of applicable privacy law

Users may request the deletion of their personal data at any time by contacting Jobnur’s support team at privacy@jobnur.com. Jobnur will process such requests within 45 days, as required by applicable privacy laws. Certain data may be retained for specific periods to comply with legal obligations, including: (1) financial records (7 years); (2) dispute resolution records (5 years); (3) security incident records (3 years); and (4) data subject to active litigation holds or investigations. Users will be notified if their data must be retained for these purpose     s.

9. Jobnur’s Security Measures

Jobnur implements comprehensive administrative, physical, and technical safeguards in accordance with industry standards and applicable US federal and state laws to protect user data. These measures include encryption of data in transit and at rest, multi-factor authentication, regular security assessments, incident response procedures, and employee training programs. We maintain a written information security program (WISP) that is regularly reviewed and updated     .

Account Security
 User accounts are password-protected, and only authorized Jobnur personnel have access to internal user information. Users should take precautions such as keeping their passwords secure and signing out of shared devices to prevent unauthorized access.

Data Protection Practices

• Encryption: Sensitive data is encrypted to protect against unauthorized access.
• Access Control: Strict access control mechanisms are in place to limit employee access to personal data.
• Security Audits: Regular security assessments and system updates help maintain data integrity.

Despite these measures, no online service is completely immune to security threats. Users should remain vigilant and report any suspicious activity to Jobnur’s support team.

10. Updates to Jobnur’s Privacy Policy

Jobnur periodically reviews and updates its Privacy Policy to reflect changes in business practices, legal requirements, and user feedback. We will notify users of material changes to this Privacy Policy before such changes take effect      via email or prominent platform notifications. Such changes will not apply retroactively and users will have the opportunity to accept the new terms or terminate their account. Users are encouraged to review the Privacy Policy regularly to stay informed about how their data is handled. The updated Privacy Policy will be effective immediately for new users and users accepting the changes.

11. Children’s Privacy

The Jobnur Platform is intended for a general audience and is not designed for or directed to children under the age of 13. In compliance with the Children’s Online Privacy Protection Act (COPPA), Jobnur implements reasonable measures to prevent the collection of personal information from children under 13. In some jurisdictions, the minimum age requirement may be higher. Jobnur does not knowingly collect personal information from minors.

If a parent or guardian believes that their child has provided personal information without consent, they may contact Jobnur’s support team to request its removal. Jobnur does not knowingly collect or sell the personal data of minors under 18 in accordance with applicable privacy laws.

12. Contacting Jobnur

For any inquiries regarding this Privacy Policy, the handling of personal data, or Jobnur’s operational procedures, users may reach out through the designated contact methods. If you have concerns about how your personal information is processed, wish to request modifications, or need technical assistance with Jobnur’s platform, you may contact us at info@jobnur.com.

Our support team is committed to addressing all inquiries, including those related to privacy and data protection. This includes responding to questions about the personal data stored in Jobnur’s databases and processing requests for access, rectification, or deletion of such data, in compliance with applicable regulations.

13. U.S. State-Specific Privacy Provisions

A. Users Residing in the United States

Data Collection and Compliance:
 Jobnur’s collection, use, and retention of personal information for users in the United States are governed by applicable federal and state laws. The platform adheres to these legal frameworks when determining what constitutes “personal data and/or information” under U.S. regulations.

Third-Party Liability Disclaimer:
 Jobnur disclaims liability for any unauthorized access to user-submitted information by third parties. While security measures are in place, users are advised to exercise caution when sharing personal data.

Interest-Based Advertising:
 Users who wish to manage their preferences regarding personalized advertisements in the U.S. can visit www.aboutads.info/choices for more information on behavioral advertising and opt-out options.

Data Security and Disclaimers:    

Jobnur employs industry-standard security measures to protect users’ personal data. However, despite best efforts, unauthorized access to stored information is a risk inherent to digital platforms. While Jobnur implements industry-standard security measures and maintains a comprehensive information security program, users acknowledge that no security measures are perfect. In the event of a data breach, Jobnur will comply with all applicable state and federal breach notification laws and will promptly notify affected users as required by law. Users agree that Jobnur’s liability shall be limited to direct damages only, as permitted by applicable law, where Jobnur has implemented and maintained reasonable security measures. For further details, refer to Jobnur’s Terms of Service.

Additional Disclosures for California Residents

In accordance with the California Consumer Privacy Act (CCPA), additional privacy rights are granted to users residing in California. The following rights apply exclusively to individuals in California:

Categories of Personal Information Collected:

Within the past 12 months, Jobnur has collected personal information corresponding to the following categories under the CCPA:

• Identifiers: Name, address, email, account details, Social Security Number (if applicable), IP address, and unique user identifiers.
• Customer Records: Contact details, billing information, and employment or educational background.
• Demographic Data: Information such as age or gender, which may also be categorized under legally protected classifications.
• Analytics and Advertising Data: Transaction history and interactions with the Jobnur platform.
• Internet and Device Data: Browsing history, interactions with the platform, browser type, and device details.
• Location Data: Information collected through location-enabled services like GPS or WiFi.
• User Preferences and Inferences: Insights derived from user behavior, interests, and preferences.

For a detailed explanation of the data sources, refer to Section 3 on Information Collection. The data collected is used as outlined in Section 5 (Use of Information) to provide and enhance Jobnur’s services.

Data Sale Disclosure:
 Jobnur does not engage in the sale of personal information in the traditional sense. However, should the term “sale” under CCPA extend to digital advertising practices outlined in Section 5, Jobnur will comply with all relevant legal obligations.

Categories of Information Shared for Business Purposes:
 Jobnur may share the following categories of data with third parties for legitimate business operations:

• Commercial Information
• Demographic Data
• Location Data
• Identifiers
• Inferences
• Internet Activity

For further details on how personal data is shared with third-party service providers, refer to Section 6 (Information Sharing).

California Consumer Rights

California residents have the following rights regarding their personal information:

1. Right to Know: Users may request details regarding:
   1. Categories of personal data collected.
   2. Sources of data collection.
   3. Categories of personal data disclosed for business purposes.
   4. Third parties with whom the data was shared.
   5. The purpose behind the data collection or disclosure.
   6. Specific pieces of personal data Jobnur has collected.
2. Right to Delete: Users can request the deletion of their personal data, subject to exceptions where retention is legally justified.
3. Right to Opt-Out of Data Sale: If applicable under CCPA’s definition of “sale,” users can opt out via Jobnur’s Do Not Sell My Personal Information link.
4. Authorized Agent Representation: California residents can appoint an authorized agent to submit requests on their behalf, provided they supply written proof of authorization and verify their identity.
5. Right to Non-Discrimination: Users will not face discriminatory treatment for exercising their privacy rights under CCPA.
6. Shine the Light Request: Under California’s “Shine the Light” law, residents can request:
   1. A list of third parties with whom Jobnur has shared personal data for direct marketing purposes in the past year.
   2. The types of personal data shared.

To submit a request, email policies@jobnur.com or send a written request to Jobnur Data Compliance, P.O. Box 530225, Atlanta, GA 30353-0225. The subject line should include “California Shine the Light Request”, along with the requester’s name, address, city, state, and ZIP code.

Note: Jobnur is required to respond to such requests once per calendar year. Requests must be submitted via the specified contact methods; other submission formats may not be accepted.

Transfer of Data

Jobnur and its affiliates store data, including Personal Information, on servers located in the United States. All data collection, storage, and processing activities are conducted in accordance with applicable United States federal and state laws.

Jobnur Platform Acceptable Use Policy (AUP)

This Acceptable Use Policy (AUP) forms part of Jobnur’s Global Terms of Service and establishes additional conditions that apply to all users of the Jobnur platform.

By using the Jobnur platform, you agree to comply with this AUP.

1. Prohibited Activities

Users must not use the Jobnur platform, nor permit any third party to:

• (a) Defame, harass, stalk, threaten, intimidate, misrepresent, mislead, or otherwise violate the privacy, confidentiality, reputation, or publicity rights of other users or Jobnur staff.
• (b) Publish, upload, or distribute content, files, or materials that:
  • Violate the intellectual property rights of Jobnur, its users, or third parties.
  • Contain profanity, defamatory statements, obscenity, or unlawful content.
• (c) Upload files or scripts intended to damage, copy, lockout, or take control of the Jobnur platform, such as viruses, trojans, worms, SQL injections, or time bombs.
• (d) Use the Jobnur platform to advertise commercial services unrelated to Jobnur-approved tasks.
• (e) Post or accept tasks that involve:
  • (1) Buying gift cards or money orders.
  • (2) Purchasing high-value items (over $300 USD) without pre-authorization from Jobnur.
  • (3) International travel to complete a task.
  • (4) Providing rideshare or peer-to-peer transportation services.
  • (5) Posting fake reviews on third-party platforms.
  • (6) Engaging in illegal, harmful, or inappropriate activities as determined by Jobnur.
• (f) Conduct or forward surveys, contests, pyramid schemes, or chain letters.
• (g) Impersonate another user or allow unauthorized account access.

2. Additional Prohibited Uses

Users must not, and must not permit third parties to:

• (a) Use the Jobnur platform in violation of the Terms of Service or this AUP.
• (b) Use the platform for illegal, misleading, or unauthorized purposes, including:
  • (1) Posting tasks that violate local, provincial, national, or international laws.
  • (2) Misrepresenting or failing to update important information.
  • (3) Accessing or attempting to obtain Jobnur’s trade secrets or proprietary information.
• (c) Post harmful or offensive content, including:
  • Hate speech, racism, bigotry, violence, exploitation, or abusive material.
• (d) Spam the platform by posting duplicate tasks.
• (e) Download or distribute files that cannot be legally shared via the Jobnur platform.
• (f) Restrict or inhibit another user’s access to the platform.
• (g) Falsely claim endorsement from Jobnur without written permission.
• (h) Use bots, scrapers, or data-mining tools to collect user data.
• (i) Frame or enclose portions of the Jobnur platform within another website.
• (j) Hack, interfere with, or gain unauthorized access to the platform or its servers.
• (k) Modify, sublicense, or repurpose Jobnur’s trademarks or content for personal or commercial use.
• (l) Solicit users for employment, contracting, or external services without Jobnur’s permission.
• (m) Collect personal information from users without consent or in violation of applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and other applicable US state privacy laws.
• (n) Attempt to circumvent Jobnur’s payment system, service charges, or fees.
• (o) Create multiple or fraudulent accounts, including:
  • Using false identities.
  • Registering multiple accounts to bypass restrictions.
  • Providing false email addresses or phone numbers.
• (p) Use IP-masking tools (e.g., TOR network) to hide location.
• (q) Copy, download, or redistribute Jobnur platform content without prior written consent.
• (r) Use artificial intelligence (AI) tools to:
  • Generate fake accounts or impersonate users.
  • Submit Jobnur-related content into AI models for processing.

Jobnur Fees, Payments, and Cancellations Policy

These Fees, Payments, and Cancellation Terms form part of Jobnur’s Terms of Service and apply to all users of the Jobnur platform within the United States.

By using the Jobnur platform, you acknowledge and agree to these terms regarding fees, payments, and cancellations.

A. Task Payments and Other Amounts Owed by the Client

All amounts owed and payable by Clients will be set forth in an invoice (“Invoice(s)”). These invoices will detail the Task-related fees and Jobnur service fees, as described below in this Section A.

By providing a payment method, and upon confirmation (whether through the Jobnur platform, text message, or email) that a Task has been completed, you authorize Jobnur to process your designated payment method.

If Jobnur is unable to charge your existing payment method, you authorize Jobnur to charge any previously linked payment method in your account.

To update your payment preferences, please visit Your Account under Billing Info.

Jobnur reserves the right to restrict future bookings if any amounts remain outstanding on a Client’s account.

Unless otherwise expressly stated or required by applicable law, all fees (including, but not limited to, Task Payments and Jobnur service fees) are non-refundable. This provision does not limit any statutory rights that cannot be waived under applicable US state or federal law.

1. Task-Related Fees (Client’s Responsibility)

The Client is responsible for the following charges related to each Task:

• (a) Task Payment: The agreed-upon Tasker fee, based on the Tasker’s rate and agreed upon between the Client and the Tasker.
• (b) Out-of-Pocket Expenses: Any expenses incurred by the Tasker in performing the Task, as pre-approved by the Client.
• (c) Tips/Gratuities: Any additional tip added by the Client, which will be paid directly to the Tasker.
• (d) Taxes or Similar Charges: Any applicable sales tax or other charges, as further detailed in Section E.
• (e) Credit Card Processing Fee: If applicable, a processing fee may be applied to payments made via credit card.

2. Jobnur Fees (Platform Service Charges Charged to the Client)

In addition to the Task-related fees outlined in Section A(1), Jobnur charges the following fees:

• (a) Service Charge: A platform access fee for connecting Clients with Taskers and providing access to the Jobnur platform. These fees are clearly described on our Platform and are subject to change at any time.  By using the Platform, both Clients and Taskers agree to the currently applicable fees. 
• (b) Taxes or Similar Charges: As further described in Section E, applicable sales tax, VAT, or similar charges.
• (c) Cancellation Fees: If applicable, cancellation fees as outlined in Section E.

Jobnur reserves the right to modify its fees at any time. Clients will be notified of any fee changes in accordance with Section 17 of the Terms.

If a Client disagrees with a Jobnur platform service charges change, they may cease using the platform and terminate their account pursuant to Section 7 of the Terms.

Taskers are not authorized to modify Jobnur’s fees in any way.

B. Amounts Owed by Taskers

Taskers are responsible for the following financial obligations:

1. Registration Fees (if applicable): If a registration fee is required, the Tasker must pay it to access and use the Jobnur platform.
2. Erroneous Payments or Overpayments: Taskers must reimburse Jobnur or the PSP for any erroneous, duplicate, or excess payments received.

C. Payment Service Provider (PSP)

All payments and financial transactions on the Jobnur platform must be processed through a third-party Payment Service Provider (PSP).

• Clients must provide payment details to Jobnur and the PSP.
• Taskers must register with the PSP, consent to the PSP’s Terms of Service (“PSP Services Agreement”), and complete any necessary vetting and validation.

Jobnur is not a party to the PSP Services Agreement and assumes no responsibility or liability for the PSP’s actions, obligations, or failures. Users acknowledge that any issues arising from the PSP’s performance are solely between the user and the PSP, and Jobnur shall not be held accountable for any reputational damage or legal issues resulting from the PSP’s failure.

D. Fraud Prevention

Jobnur has a zero-tolerance policy for fraudulent activity and reserves the right to report any suspected fraudulent activity to relevant law enforcement authorities and regulatory bodies, including but not limited to the Federal Trade Commission (FTC) and state authorities. Users engaging in fraudulent activities may be subject to criminal prosecution and civil penalties under applicable US federal and state laws.

• Clients will not be held responsible for fraudulent transactions identified by Jobnur, provided that the Client did not contribute to or facilitate the fraud (directly or indirectly).
• Fraudulent transactions may be declined, frozen, or held while an investigation is conducted.

E. Sales Tax Collection and Remittance

Users may be subject to sales taxes and similar charges imposed on:

• (1) The Tasks performed.
• (2) The fees paid for Task services.

In certain jurisdictions, Jobnur may be required to collect and/or report tax and revenue information to tax authorities, including the Internal Revenue Service (IRS) and state tax agencies. This may include filing Forms 1099-K for qualifying transactions as required by US federal and state law.

Jobnur may issue tax receipts or documentation to assist in accurate tax reporting. User accounts may be paused if required documentation is not provided.

1. Taskers’ Tax Responsibilities

Taskers are fully responsible for ensuring compliance with tax obligations applicable to them, including:

• Filing accurate tax returns (e.g., income tax, self-employment tax, state and local taxes, etc.).
• Paying taxes associated with Tasks performed for Clients.

Taskers should consult a tax professional to ensure compliance with applicable tax regulations.

2. Jobnur’s Limited Liability in Tax Compliance

• Jobnur is not responsible for ensuring that Users comply with tax obligations.
• Jobnur will not be held jointly or severally liable for any unpaid taxes, penalties, or interest owed by Taskers.
• Jobnur reserves the right to request proof of tax compliance from Taskers, including social contributions if applicable.

If a Tasker fails to provide proof of compliance or if tax authorities determine non-compliance, Jobnur may:

• (i) Deactivate or suspend the Tasker’s account.
• (ii) Restrict the Tasker’s access to the platform.

F. Cancellation Fees

Clients can cancel a Task at any time, but depending on the timing and circumstances, a cancellation fee may apply. The exact conditions under which this fee is charged are detailed in Jobnur’s Cancellation Policy.

G. Communications & Messaging Policy

Under Section 28 of the Jobnur Terms of Service, users (both Clients and Taskers) may receive messages about:

• Task Status updates (e.g., confirmations, reminders, and completions).
• Task receipts and invoices.
• Two-Factor Authentication (2FA) codes for security.
• Promotional messages regarding Jobnur’s services.

Message Frequency & Opt-Out Options

• Message frequency varies based on user activity.
• Carriers (e.g., mobile service providers) are not liable for delayed or undelivered messages.
• Message and data rates may apply depending on the user’s mobile plan.
• Users can opt out by replying:
  • HELP for assistance.
  • STOP to unsubscribe from messages.

For more details, users can check Jobnur’s Privacy Policy.

H. Cookie Policy

Jobnur uses cookies, unique identifiers, and other similar technologies (such as pixels) to:

1. Differentiate users from one another.
2. Provide a customized experience and remember user preferences.
3. Collect data to improve functionality, performance, and advertising.

This Cookie Policy is an extension of Jobnur’s Privacy Policy and explains how Jobnur uses these technologies.

How Jobnur Uses Cookies

When users visit the Jobnur website or use its mobile app, their browser/device automatically transmits information. Cookies and similar technologies help Jobnur store and retrieve this data.

Types of Cookies Used

1. Persistent Cookies (long-term storage)
   1. Purpose:

1. Save login details.
2. Assist with checkout processes.

• Hold session information.

1. Track user preferences.

1. 1. Management: Stored on a device for an extended period but can be deleted manually via browser settings.
2. Session Cookies (short-term storage)
   1. Purpose:

1. Enable website features.
2. Track how users interact with the site.

• Monitor web traffic and user activity.

1. 1. Management: Deleted once the user logs off and closes the browser.
2. Flash Cookies (Local Shared Objects)
   1. Purpose:

1. Store user preferences.
2. Provide customized content based on browsing history.

1. Pixel Tags & Web Beacons
   1. Purpose:

1. Track user activity on Jobnur.
2. Monitor engagement with email campaigns.

• Measure marketing success.

I. Marketing & Tracking Technologies

Jobnur partners with various platforms to serve personalized ads and track user behavior.

1. Facebook & Social Media Advertising
   1. Jobnur uses Facebook cookies and pixels to track user visits and interactions.
   2. If a user has visited the Jobnur site, they may see related ads on Facebook.
2. Matched Ads & Third-Party Data Sharing
   1. Jobnur may upload a hashed customer list to third-party services (e.g., Facebook, Google) to show targeted ads.
   2. The Facebook Pixel is used on Jobnur’s site to improve audience targeting.
3. Third-Party Ad Services Used by Jobnur
   1. Google Analytics – Tracks and reports website traffic.
   2. Bing Ads – Helps Jobnur target ads based on user behavior.
   3. LinkedIn Widgets – Allows user engagement with Jobnur content via LinkedIn.
   4. Iterable – Tracks email interactions to improve newsletters and marketing.

J. Managing Your Privacy & Cookies

Users can control their privacy settings by adjusting their browser and device settings:

• Blocking Cookies: Most browsers allow users to block or delete cookies.
• Disabling Tracking: Users can send a “Do Not Track” signal via browser settings, though Jobnur does not currently respond to these signals.
• Opting Out of Targeted Ads: Users can visit ad preference settings on platforms like Google, Facebook, and LinkedIn to adjust ad personalization.

For further assistance, users can contact Jobnur’s support team through the provided contact options.

The Jobnur Cancellation Policy

At Jobnur, we strive to provide a reliable and efficient platform connecting clients with skilled Taskers. To ensure the fair treatment of Taskers and maintain a high level of service quality, we have the following cancellation policy:

Clients may cancel a task at any time. However, clients will be subject to a cancellation fee if either of the following are applicable:

• The task was canceled by the client within 15 min of the scheduled task time.
• The tasker is unavailable or unresponsive at the time of the task, so the task cannot be completed.

Clients will not be charged a cancellation fee if:

• The cancellation was from Tasker.
• The Tasker did not show up for the task.

The cancellation fee will be charged to the client’s payment method associated with the task and will be calculated as follows:

• If the job is cancelled within 15 mins of scheduling – No charges
• If the job is cancelled after 15 mins and before tasker arrives – $50
• If the job is cancelled after the tasker has arrived – $75

By agreeing to use our platform and booking a Tasker, clients acknowledge their understanding and acceptance of this cancellation policy. It is the responsibility of the client to respond to their Tasker or Jobnur Support and ensure their availability for the scheduled task.

For client cancellations meeting the criteria above, Taskers affected by these cancellations will      receive the equivalent of 1 hour of compensation at their hourly rate, unless they have violated the Jobnur Terms of Service in the past 90 days. Jobnur reserves the right to determine, in its sole discretion, whether a Terms of Service violation disqualifies a Tasker from receiving cancellation      compensation.

If a client refuses to pay the cancellation fee, their account may be suspended or deactivated, and they may be held responsible for any additional costs incurred by Jobnur or the Tasker due to the cancellation.

The Jobnur Pricing Transparency Policy

We strive to provide a safe platform for all of our users. To promote integrity, professionalism, quality, and transparency, we have outlined the following policy concerning pricing on the platform.

This policy applies to both Taskers and Clients. Please note that the requirements and examples below are not exhaustive and are subject to change.

When bidding for services, Taskers must account for any time and material costs and include them in their initial bid range as well as final price. Clients must carefully read a Tasker’s bid before booking.

Client should be aware that the final price could vary within the initial bid range and will be provided by tasker before the start of job.

As part of this policy:

• Taskers may not separately expense Clients for recurring costs including, but not limited to: travel, gas, vehicle use, and vehicle maintenance. Other additional costs like stairs, parking, and tolls may not be expensed. These costs should be accounted for in the Tasker’s bid.

This policy is intended to clarify expectations set forth in Jobnur’s Global Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.

Jobnur reserves the right to modify or update this policy at any time. Users will be notified of any material changes to this policy before such changes take effect, and continued use of the platform after such notification constitutes acceptance of the modified terms.

The Jobnur Tipping Policy

We strive to provide a reliable and efficient platform. To promote integrity, professionalism, quality, and transparency, we have the following policy concerning tipping the taskers.

This policy applies to Clients. Please note that the requirements and examples below are not exhaustive and are subject to change.

Tips are allowed  for an amount client deems appropriate but not mandatory.

As part of this policy:

• Tips are not to be used instead of payment for services rendered.
• Tips are not capped and can be of any appropriate value.

This policy is intended to clarify expectations set forth in Jobnur’s Terms of Service and Fees, Payments, and Cancellation Supplemental Terms. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.

Jobnur reserves the right to modify or update this policy at any time.

The Jobnur Community Standards Policy

We strive to provide a safe platform for all of our users. To promote a safe, respectful, and positive experience, we have outlined the following policy concerning our Community Standards.

This policy applies to both Taskers and Clients and outlines the expectations for their interactions with each other, as well as with Jobnur and its employees.

Please note that the requirements and examples below are not exhaustive and are subject to change.

Taskers and Clients are required to:

• Demonstrate accountability, honesty, and promptness when resolving issues that arise on the platform. Users should not badger, exploit, or use harsh language when attempting to resolve an issue.
• Demonstrate professionalism, including (but not limited to) in their work quality, damage prevention, prompt responsiveness, punctuality, attention to detail, clear communication, and resolution of task issues.

As part of this policy, discrimination, harassment, and engaging in prohibited and/or unsuitable tasks are prohibited on the platform.

• Discrimination and Harassment are defined in the Jobnur Anti-Discrimination and Harassment Policy.
• Prohibited and/or Unsuitable Tasks include but are not limited to:
  • Soliciting, providing, or promoting activities related to adult goods, services, or content.
  • Soliciting, providing, or promoting activities related to alcohol, illegal or controlled substances, and other equipment intended for misuse.
  • Gathering personal information to initiate sales and/or further off-platform communication.
  • Ridesharing or the sharing of a privately owned vehicle to provide transportation.

This policy is intended to clarify expectations set forth in Jobnur’s Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.

Jobnur reserves the right to modify or update this policy at any time.

Jobnur No Show Cancellation Policy

At Jobnur, we strive to provide a reliable and efficient platform connecting clients with skilled Taskers. To promote integrity, professionalism, quality, and transparency on the Jobnur platform, we have the following policy concerning No Show or Late Cancellations:

This policy is applicable to both Taskers and Clients. Please note that the requirements and examples below are not exhaustive.

Taskers and Clients must show up on time for the Task.

• In instances where the Client is allowing the Tasker to complete the Task without the Client being present, the Client should be ready for the Tasker (i.e., granting Tasker access remotely).
• Cancellations by Taskers or Clients must be communicated more than 24 hours before the scheduled start time.
• Clients who cancel within 24 hours of a task’s scheduled start time or are unavailable or unresponsive at the scheduled start time are subject to Jobnur’s Cancellation Policy.

This policy is intended to clarify expectations set forth in Jobnur’s Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.

Jobnur reserves the right to modify or update this policy at any time.

Jobnur Anti-Discrimination and Harassment Policy

Our goal at Jobnur is to be a better neighbor and to make life easier for those in our communities through our technology. We are committed to promoting an inclusive platform free of discrimination and harassment for our Users. Our shared commitment to these principles allows every User to feel safe and welcome on the Jobnur Platform regardless of who they are, the way they look, where they are from, how they self-identify, or who they love.

We therefore prohibit discrimination and harassment by or directed at any Jobnur User based on race/ethnicity, color, ancestry, national origin, religion, creed, age, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other basis protected by applicable federal and California state laws (collectively referred to as a “protected class”).

Examples of discrimination include, but are not limited to:

• Refusing to provide or accept services based on another User’s protected class.
• Imposing upon any User different terms or conditions for work based on their protected class, except when providing reasonable accommodations to Users with disabilities.
• Posting any task or making any statement that improperly discourages or indicates a preference for or against any User based on their protected class.
• Refusing to communicate with Users through accessible means that are available, including relay operators (for people with hearing impairments) and email (for people with vision impairments using screen readers).
• Any other conduct that discriminates against a User based on their protected class.

Examples of harassment include, but are not limited to:

• Jokes, mocking, mimicking, epithets, slurs, offensive images or content, negative stereotyping, and unwelcome remarks about an individual’s body, color, physical characteristics, or appearance related to the User’s protected class.
• Unwanted and/or inappropriate physical touching, threatening or blocking another’s movement.
• Unwelcome sexual advances, suggestive behavior (which the harasser may perceive as harmless), and stalking.

Jobnur takes reports of discrimination and harassment very seriously. Any User who believes they have been discriminated against or harassed in violation of this policy should contact us here, so that we can promptly investigate. If we determine that a User has discriminated against or harassed another User in violation of this policy, the offending User will be subject to consequences, up to and including immediate deactivation and/or permanent loss of access to the Jobnur Platform.

Right to Request or Delete Data – CCPA

The California Consumer Privacy Act of 2018 (“CCPA”), enacted in 2018, provides rights to California residents to know, delete, and opt out, and requires businesses collecting or disclosing personal information to provide notice of rights California residents have and can exercise.

This article addresses questions you might have about CCPA and Jobnur, particularly with respect to CA residents’ right to request and delete data and the sale of personal information.

Requesting Data:

CCPA grants California residents the right to know certain information about our data practices in the preceding 12 months. In particular, you, or your verified authorized representative, have the right to request from us the categories of personal information collected or disclosed by us, the purpose for which such personal information is being collected or disclosed, and the specific pieces of personal information we have collected about you.

Upon receipt of a verifiable consumer request from either you or your authorized agent, Jobnur will provide California Users with an electronic copy of their requested personal information free of charge. Jobnur will respond to such requests within 45 days of receipt and will notify you in writing if an additional 45-day extension is needed. Verification may include, but is not limited to: (i) matching at least two data points provided by you with data points maintained by us; (ii) requiring you to log into your password-protected account with us; or (iii) providing a signed declaration under penalty of perjury confirming your identity and authority to make the      request.

Deleting Data:

Under CCPA guidelines, California residents also have the right to delete the data we have about them. This means they can request that a company erase all personal information associated with them. Companies have forty-five (45) days to respond to a request.

It’s important to note that this right is not absolute and doesn’t apply in all circumstances. For example, information that Jobnur is required by law to retain, or that it needs for the establishment or defense of legal claims, is not subject to deletion.

If you are a California resident wishing to request or delete your personal information, contact Customer Support via this form or email privacy@jobnur.com.

Please note: Requesting the deletion of your data will also deactivate your account.

Payment Best Practices

We aim to promote integrity and professionalism on the Jobnur platform. Therefore, invoicing should align with Jobnur’s expectations and requirements. In particular:

• Taskers and Clients must complete all payments exclusively via the Jobnur platform. Any attempt to process payments through alternative methods, including but not limited to cash, personal checks, or off-platform payment apps, is strictly prohibited and constitutes a material breach of these Terms of Service. Such breach may result in immediate suspension or termination of platform access and forfeiture of any associated protections or guarantees provided by Jobnur .
• Invitations to engage in off-platform payment activity or other forms of platform circumvention must be declined.
• Clients and Taskers should report any requests to engage in off-platform payment to Jobnur Customer Support.
• Canceling or blocking payment for a task started or completed violates the Terms of Service.

Making or accepting off-platform payments violates Jobnur’s Global Terms of Service and can result in account limitations, including account suspension and/or deactivation.

Best Practices for Task Arrival

We aim to promote integrity, professionalism, and quality on the Jobnur platform. Therefore, showing up to a task and arriving on time is crucial.

Remember to keep these communication best practices in mind:

• Utilize the task’s chat thread. If there’s a dispute between a Tasker and a Client, the chat thread helps our Customer Support Team assess the situation.
• Add updates and task details in the chat thread.
  • Taskers, let your Client know when you expect to arrive and if there are any delays.
  • Clients, share any relevant information with your Tasker in the chat thread. If the Client or Tasker did not show up to the scheduled task, be sure to add that in the chat thread.
• Note when you’ve arrived in the chat thread and consider including a photo of the property or parking area.
• If a situation arises that conflicts with your task, give at least 24 hours’ notice.
  • Taskers, this gives your Client time to either discuss rescheduling or book another Tasker.
  • Clients, this gives your Tasker the ability to not lose out on other opportunities.

Please note that all users agree to fulfill their commitments to other users in our Terms of Service.

Brand Usage Guidelines

The following guidelines must be followed when using Jobnur’s design mark, trademarks, service marks, logo(s), taglines, or any other brand indicia (the “Marks”) licensed by Jobnur, Inc. to any party (herein referred to as “you”):

• You may use only the specific Mark(s) provided to you by Jobnur, in the form and substance provided, and only for the specific purpose(s) authorized in writing by Jobnur. To secure authorization in writing, Partners must submit the details of the proposed use and activity related to the Marks, with respect to each proposed use, to Jobnur. Submission may be made via email to trademarks@jobnur.com.
  • If the proposed use is disapproved, Jobnur will provide an explanation. However, approval or disapproval shall be at Jobnur’s sole and reasonable discretion.
• Each Mark must appear with reasonable space around it so that it is clearly separable from any other visual, graphic, or textual element. Marks may not appear on any background that interferes with their readability or display.
• You may not use any Mark to disparage Jobnur, its users, or its services, or in any manner that, in Jobnur’s sole discretion, may tend to diminish, tarnish, or otherwise damage Jobnur, its parents or affiliates, or its goodwill in the Mark.
• Unless otherwise excused by Jobnur in writing, all materials or media on which any Marks appear (whether printed or digital) must include the following legible trademark notice:

“Jobnur and the Jobnur logo are trademarks of Jobnur, Inc. Used under license.”

• Always use the trademark credit notice as written above when using any Jobnur Marks.

• You acknowledge and agree that Jobnur is the exclusive owner of the Marks and all rights to the Marks, and that all goodwill generated through your use of the Marks will inure solely to the benefit of Jobnur. You will not take any action that conflicts with Jobnur’s ownership of, or rights in, the Marks.
• You acknowledge and agree that your use of the Marks does not create a sense of endorsement, sponsorship, or false association with Jobnur. Nor does such use create or imply an employment relationship with Jobnur.
• You may not manufacture, sell, or give away merchandise items (such as T-shirts or mugs) bearing the Mark in a manner that would imply Jobnur’s affiliation with, endorsement, sponsorship, employment, or support of a third-party product or service without Jobnur’s express written consent.
• Jobnur reserves the right, in its sole discretion, to modify any Marks or these guidelines at any time. Modified versions of any Marks or guidelines will apply upon publication on the Jobnur website or app(s).
• Jobnur reserves the right, in its sole discretion, to rescind the license at any time; in such event, you will cease and desist from the use of the Marks promptly.

You can download a zip file with Jobnur logos here, to be used strictly in accordance with the logo guidelines outlined above.

Notice Regarding Background Checks Per California Law

Jobnur (the “Company”) intends to obtain information about you in connection with your potential engagement as a registered user and Independent Contractor from a consumer reporting agency.

Thus, you can expect to be the subject of “investigative consumer reports” and “consumer credit reports” obtained for independent contractor engage     ment purposes. Such reports may include information about your character, general reputation, personal characteristics, and mode of living.

With respect to any investigative consumer report from an investigative consumer reporting agency (“ICRA”), the Company may investigate the information contained in your employment application and other background information about you. This may include, but is not limited to:

• Obtaining a criminal record report
• Verifying references
• Checking work history
• Validating your Social Security number
• Confirming educational achievements, licensure, and certifications
• Reviewing your driving record

The results of this report may be used as a factor in making hiring decisions. The source of any investigative consumer report (as defined under California law).

Jobnur agrees to provide you with a copy of an investigative consumer report when required to do so under California law.

Your Rights Under California Civil Code Section 1786.22

As a California resident, you are entitled to find out what is in the ICRA’s file on you with proper identification, as follows:

• In-person inspection: You may visually inspect your file during normal business hours with reasonable notice. You may also request a copy of the information in person (ICRA may charge actual copying costs).
• Telephone summary: If you make a written request (with proper identification) for telephone disclosure, a summary of all information contained in your file will be provided to you via telephone. You must prepay any toll charges, if applicable.
• Certified mail request: You may request a copy be sent to a specified addressee by certified mail. ICRAs are not liable for mishandling of mail after such mailings leave their facility.

Proper identification includes documents such as:

• A valid driver’s license
• Social Security number
• Military identification card
• Credit cards

Only if you cannot verify your identity with such documents may the ICRA require additional personal or employment information to confirm your identity.

The ICRA will provide trained personnel to explain any information furnished to you and will also provide a written explanation of any coded information contained in files maintained on you.

You may also be accompanied by one other person of your choosing, who must also provide reasonable identification. The ICRA may require a written statement granting permission to discuss your file in that person’s presence.

Best Practices for Task Arrival

We aim to promote integrity, professionalism, and quality on the Jobnur platform.
 Therefore, showing up to a task and arriving on time is crucial.
 Remember to keep these communication best practices in mind:

• Utilize the task’s chat thread. If there’s a dispute between a Tasker and a Client, the chat thread helps our Customer Support Team assess the situation.
• Add updates and task details in the chat thread.
  • Taskers, let your Client know when you expect to arrive and if there are any delays.
  • Clients, share any relevant information with your Tasker in the chat thread. If the Client or Tasker did not show up to the scheduled task, be sure to add that in the chat thread.
• Note when you’ve arrived in the chat thread and consider including a photo of the property or the parking.
• If a situation arises that conflicts with your task, give at least 24 hours’ notice.
  • Taskers, this gives your Client time to either discuss rescheduling or book another Tasker.
  • Clients, this gives your Tasker the ability to not lose out on other opportunities.

Please note that all users agree to fulfill their commitments to other users in our Terms of Service.

Guidelines for Using Jobnur’s Trademarks

The following guidelines are required to be followed in connection with any use of Jobnur’s design mark, trademarks, service marks, logos, taglines, or other brand indicia (the “Marks”) licensed by Jobnur, Inc. to any party (herein referred to as “you”).

• You may use only the specific Mark(s) provided to you by Jobnur, in the form and substance provided, and only for the specific purpose(s) authorized in writing by Jobnur. To secure authorization in writing, partners must submit the details of the proposed use and activity related to the Marks, with respect to each proposed use, to Jobnur. Submission may be via email to legal@jobnur.com.
• If the proposed use is disapproved, Jobnur will provide an explanation for any disapproval; provided, however, that approval or disapproval shall be in Jobnur’s sole and reasonable discretion.
• Each Mark must appear with reasonable space around it so as to be clearly separable from any other visual, graphic, or textual element. Marks may not appear on any background that interferes with the readability or display of the Marks.
• You may not use any Mark to disparage Jobnur, its users, or services, or in any manner that, in Jobnur’s sole discretion, may tend to diminish, tarnish, or otherwise damage Jobnur, its parents or affiliates, or its goodwill in the Mark.
• Unless otherwise excused by Jobnur in writing, all materials or media on which any Marks appear, whether printed or digital, must include the following legible trademark notice:

“Jobnur and the Jobnur logo are trademarks of Jobnur, Inc. Used under license.”

• Use appropriate trademark symbols (™ or ®) as required by U.S. trademark law and in accordance with the trademark credit notice written above.
• You acknowledge and agree that Jobnur is the exclusive owner of the Marks and all rights to the Marks, including all intellectual property rights therein, and that all goodwill generated through your use of the Marks will inure solely to the benefit of Jobnur. You hereby assign any rights you may acquire in the Marks through your use to Jobnur. You will not take any action that conflicts with Jobnur’s ownership of, or rights in, the Marks.
• You acknowledge and agree that your use of the Marks does not create a sense of endorsement, sponsorship, or false association with Jobnur. Nor does such use create or connote an employment relationship with Jobnur.
• You may not manufacture, sell, or give away merchandise items, such as T-shirts or mugs, bearing the Mark in a manner that would imply Jobnur’s affiliation with or endorsement, sponsorship, employment, or support of a third-party product or service without Jobnur’s express written consent.
• Jobnur reserves the right, in its sole discretion, to modify any Marks or these Guidelines at any time. Modified versions of any Marks or these Guidelines will apply upon publication on the Jobnur website or app(s).
• Jobnur reserves the right, in its sole discretion, to rescind the license at any time; in such event, you will cease and desist from use of the Marks

You can download a zip file with Jobnur logos here, to be used strictly in accordance with the logo guidelines herein.

Overview of Trust and Safety

At Jobnur, we strive      to foster      a safe and secure environment for all users and aim to provide      a seamless experience for both Taskers and Customers. While we implement      security measures,      vetting procedures, and      support systems to promote trust and reliability across the Jobnur Platform, these measures are not guarantees of safety or security. Users acknowledge that they are ultimately responsible for their own safety and security when using      the Jobnur Platform.

Security of Personal Information

The privacy and security of user data are of paramount importance to Jobnur. Any sensitive information provided during the process of posting a task, hiring a Tasker, or registering as a Tasker is handled with the utmost care and in strict compliance with our Privacy Policy.

• We employ advanced encryption and security measures to protect personal data.
• User information is stored securely and is never shared with unauthorized parties.
• Personal details, such as payment information, addresses, and identification documents, are processed securely using industry-standard protection mechanisms.
• Users are encouraged to review our Privacy Policy for a detailed explanation of how data is collected, stored, and used.

Background Checks for Taskers

To ensure the safety and reliability of our platform, all Taskers must successfully complete an extensive background screening process before they can begin offering their services on Jobnur. This background check will be performed by a 3rd party and the Tasker directly.

This screening process includes:

1. Identity Verification:
   1. Each Tasker must provide valid government-issued identification.
   2. The identity verification process ensures that Taskers are who they claim to be, preventing fraudulent activity.
2. Criminal Background Check:
   1. Taskers undergo a comprehensive criminal background screening.
   2. This check reviews information obtained from national, state, and local criminal databases.
3. Sex Offender Registry Check:
   1. The screening includes a sex offender registry check, ensuring that individuals listed on such databases do not gain access to the platform.
4. Ongoing Compliance Monitoring:
   1. Jobnur reserves the right to conduct periodic background checks to ensure continued compliance with safety policies.
   2. Users who fail to meet background check requirements may be removed from the platform.

Our rigorous vetting process is in place to provide peace of mind to both Customers and Taskers, ensuring that all individuals on our platform meet Jobnur’s high safety standards.

Dispute Resolution Process

If a Customer or Tasker encounters any issues related to damages, injuries, service disputes, or payment discrepancies, Jobnur provides a structured dispute resolution process to address concerns fairly and efficiently.

How to Report a Dispute:

1. Contact the Customer Support Team:
   1. Users can reach Jobnur’s support team via:

1. Live Chat
2. Email

1. 1. Support representatives are available to assist with dispute resolution and claim submissions.
2. Provide Supporting Documentation:
   1. Users filing a dispute should submit all relevant documentation, such as:

1. Photos or videos of damages
2. Receipts or invoices

• Written correspondence regarding the issue

1. Claim Evaluation & Resolution:
   1. Once a complete claim is submitted with all required documentation, Jobnur’s dispute resolution team will review the case and determine an appropriate resolution within a reasonable time period, typically within 30 business days. This timeline may be extended if additional information or investigation is required.
   2. Possible resolutions include mediation between parties, reimbursements, or other corrective measures.
2. Final Decision:
   1. Jobnur’s decision on dispute resolutions through its platform      will be communicated to all involved parties. This dispute resolution process does not waive any party’s rights to pursue other legal remedies available under applicable law.
   2. Users are advised to comply with all platform policies and terms to ensure a fair outcome.

Our goal is to resolve disputes quickly and fairly while maintaining a safe and positive experience for all users.

What Kind of Insurance Does Jobnur Offer?

Jobnur is a platform that facilitates connections between Customers and Taskers and does not provide or offer insurance coverage for users. Users acknowledge that Jobnur is not an insurer or guarantor of services performed     .

However, we encourage all Taskers and Customers to maintain appropriate personal insurance coverage to protect against potential losses.

• Jobnur does not insure:
  • Personal property damages
  • Accidental injuries
  • Losses sustained during a task

Important Conditions for Insurance & Claims:

• Jobnur’s resolution process applies exclusively to services booked and completed within the Jobnur Platform. Any services, agreements, or transactions conducted outside the Platform are not covered by Jobnur’s dispute resolution process, Happiness Pledge, or any other Platform protections, and Jobnur expressly disclaims all liability for such activities.
• Taskers are solely responsible for understanding and maintaining their own insurance obligations, including appropriate liability coverage for services performed. Taskers represent and warrant that they will maintain all necessary insurance coverage required by applicable laws and regulations for their services.

For specific terms and eligibility details, please refer to Jobnur’s Terms of Service.

Final Notes on Jobnur’s Commitment to Safety

At Jobnur, we are dedicated to creating a trusted, reliable, and secure platform where Customers and Taskers can confidently connect.

By implementing strict security measures, background checks, and dispute resolution policies, we strive to enhance safety, transparency, and accountability across our community.

Users are encouraged to:

• Familiarize themselves with our safety policies
• Report any concerns immediately
• Ensure they have proper insurance coverage

For further assistance, please visit Jobnur’s Help Center or contact our Customer Support Team at any time.